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Tag: support

Christmas Support Hours & Contact Info

BusinessDoug BraunDecember 23, 2013

Wishing you a joyful Christmas holiday and may all your dreams come true in the New Year! Emerge2 offices will be closed from Tuesday, December 24th at 2pm until Monday, December 30th at 9am. If you encounter any issues during this time, please

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42 Percent of Consumers Complaining in Social Media Expect 60 Minute Response Time

Social MediaDoug BraunSeptember 27, 2012

“Historically, customer expectations for phone support are far different than those for email support. When you use the phone, you expect a synchronous response – even if hold times can become excruciatingly long. Email is different. You send a support email (or fill out a contact form), and you expect a response in a few…

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