Skip to content
  • Home
  • Who We Serve
  • Expertise
  • Blog
  • Contact
Emerge2 Digital

Emerge2 Blog

Technology & Social Media News

Tag: service

42 Percent of Consumers Complaining in Social Media Expect 60 Minute Response Time

Social MediaDoug BraunSeptember 27, 2012

“Historically, customer expectations for phone support are far different than those for email support. When you use the phone, you expect a synchronous response – even if hold times can become excruciatingly long. Email is different. You send a support email (or fill out a contact form), and you expect a response in a few…

Continue Reading

70% of Companies Ignore Customer Complaints on Twitter

Social MediaDoug BraunOctober 12, 2011

Link: 70% of Companies Ignore Customer Complaints on Twitter New research of 1,298 tweets found that only 29% of them were responded to by the company in question. Read about the research details and its implications for companies. by Jay Baer (@jaybaer) of Convince and Convert

Continue Reading

The Success of Customer Service is Dependent Upon True Social Engagement

Social MediaDoug BraunMay 20, 2011

Link: The Success of Customer Service is Dependent Upon True Social Engagement With social media now a mainstream activity, it’s imperative that a business have a functional social media plan. Indeed, social media is useful in at least six parts of your company’s functions. All in all, it sounds really lovely. Businesses pounce on the…

Continue Reading
Search
Categories
  • Business
  • Digital
  • Mobile
  • Social Media
Tags
advertising apps best practices blog blogging blogs brands business content customers ecommerce email email marketing engagement facebook fans followers google improve infographic linkedin marketing measuring metrics mistakes mobile online pages posts promotions research search security seo sharing smartphones social media statistics strategy study tips trends twitter video websites
Recent Posts
  • Content Publishing & Solving Practical Problems
  • How to Use Video Marketing in 2023
  • A Web Content Specialist is Born
  • Does Email Marketing Still Matter?
  • Google’s Pointy: Is it right for your store?
Pages
  • About
  • Cookie Policy
  • Subscribe
Links
  • Emerge2 on Facebook
  • Emerge2 on Instagram
  • Emerge2 on LinkedIn
  • Emerge2 on Twitter
  • RSS feed

Copyright © 2023 Emerge2 Blog. All Rights Reserved.

Boston Theme by FameThemes
RSS
Facebook
Twitter
LinkedIn
Instagram