Infographic: Customer Relations Fiascos
Link: Infographic: Customer Relations Fiascos A quick summary of the 6 recent customer relations fiascos by name brands, the company responses, and user’s impressions. by Andy Wibbels on @getsatisfaction blog
Your Social Media Disaster Kit
Link: Your Social Media Disaster Kit “Brand meltdowns are as old as brands. In the past, we called them public relations disasters — usually because the brand had somehow become ensnared in an epic controversy that would require the entire might of the PR department to spin like mad before the bad news swallowed the…
