Link: When Not Responding Online Is The Right Response
Mitch takes us through some scenarios where some “complainers” are just trolling for a response, will never be satisfied and don’t want a resolution, but instead just want a platform or soapbox for their own personal agendas. Mitch explains how to identify such people and how to deal with them with they show up in your social media monitoring activities.
by Mitch Joel, @mitchjoel, on the TWISTIMAGE blog (h/t @jasonfalls)
