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70% of Companies Ignore Customer Complaints on Twitter

Social MediaDoug BraunOctober 12, 2011

Link: 70% of Companies Ignore Customer Complaints on Twitter

New research of 1,298 tweets found that only 29% of them were responded to by the company in question. Read about the research details and its implications for companies.

by Jay Baer (@jaybaer) of Convince and Convert

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Posted in Social MediaTagged company, complaints, customer, service, social media, twitter
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