“Many nonprofits need social media training – they just don’t know it. There’s always room for improvement and unfortunately overconfidence in social media skills prevent many nonprofit staff from getting training that could significantly increase their social media impact.
Link: 8 Ingredients That Make a Community Manager “Community Managers must show up to the job with an enthusiastic smile, regardless of how many people they want to punch in the face … They help wrangle the fans, keep conversations flowing, and to act as the peacemaker when tough situations arise.” “Here are eight traits…
Link: Social media needs to become a skill, not a job “Your customers, prospects, and the people looking for you online don’t care about your company structure. If they find you on Twitter, or leave a comment on your blog, they’re looking for a response from anyone who can help, regardless of what department that…
